Editorial

Strategy notes for brands ready to be found.

Written for boutique hospitality and wellness operators who want to understand the digital landscape and make confident decisions about their brand's visibility.

What we write about

What you will find here.

Hospitality Marketing

Strategy and systems for boutique operators

Strategy, positioning, and marketing systems built for boutique operators. What works at scale, what works specifically for the owner-operator, and how to think about marketing as a compounding investment rather than a monthly cost.

Brand Visibility and Search Everywhere

How platforms decide which brands show up

How Google, Instagram, Facebook, TikTok, and AI platforms like ChatGPT and Perplexity determine which brands appear and which ones do not. Practical guides for operators who want to understand the landscape without becoming SEO experts.

AI Search and Discoverability

What AI search means for your hospitality brand

What AI search means for boutique hospitality and wellness brands, how to show up in AI-generated recommendations, and what entity optimization looks like in plain language, without the jargon.

Strategy and Decision-Making

The decisions that move boutique brands forward

When to invest in paid advertising, how to evaluate a marketing opportunity, how to know when the foundation is ready for growth. Written from Miles's perspective as a strategist who has worked in and around hospitality for nearly 20 years.

How to Build a Consistent Brand Voice in Hospitality

How to Build a Consistent Brand Voice in Hospitality

How to Build a Consistent Brand Voice in HospitalityMiles Harding
Published on: 01/06/2026

Create a cohesive hospitality brand voice across web, email, on-property and reviews to build trust, loyalty, and revenue growth plus governance tips.

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